|Factor definition||Example of items included in factor|
|Job satisfaction: positivity about the work experience||
I like my job|
This pharmacy is a good workplace
|Teamwork climate: perceived quality of collaboration between personnel||
I receive the support I need from other staff in this pharmacy to help the customers.|
The staff members at this pharmacy work together as a well-functioning team.
|Safety climate: perceptions of a strong and proactive organizational commitment to safety||
I would feel safe as a customer here.|
Dispensing errors are handled in a correct way at this pharmacy.
|Perceptions of management: approval of managerial action||
The management of this pharmacy supports me in my daily work.|
The management of this pharmacy would not consciously endanger patient safety.
|Stress recognition: acknowledgement of how performance is influenced by stressors||
I am less efficient at work when I am tired.|
I am more likely to make mistakes in stressful or unpleasant situations.
|Working conditions: perceived quality of the work environment and logistical support (staffing, training, etc.)||
This pharmacy does a good job of training new staff members.|
Newly employed staff is monitored adequately in this pharmacy