Table 1 SAQ factor definitions and example items

Job satisfaction: positivity about the work experience

I like my job

This pharmacy is a good workplace

Teamwork climate: perceived quality of collaboration between personnel

I receive the support I need from other staff in this pharmacy to help the customers.

The staff members at this pharmacy work together as a well-functioning team.

Safety climate: perceptions of a strong and proactive organizational commitment to safety

I would feel safe as a customer here.

Dispensing errors are handled in a correct way at this pharmacy.

Perceptions of management: approval of managerial action

The management of this pharmacy supports me in my daily work.

The management of this pharmacy would not consciously endanger patient safety.

Stress recognition: acknowledgement of how performance is influenced by stressors

I am less efficient at work when I am tired.

I am more likely to make mistakes in stressful or unpleasant situations.

Working conditions: perceived quality of the work environment and logistical support (staffing, training, etc.)

This pharmacy does a good job of training new staff members.

Newly employed staff is monitored adequately in this pharmacy